SHOPPING CART: Credit card, and mail orders may be placed using our SSL secure shopping cart system. The cart is accessed using the shopping cart icon. Shipping charges calculated by the shopping cart are estimated . Actual shipping charges may vary slightly and will be applied after the order is packed and weighed.
We accept Visa, MasterCard, Money Order, Cashier's Check, and Personal Check
MINIMUM ORDER: There is no minimum order.
MAIL ORDERS: Orders may be mailed to Deena's Ceramics, 1160 Chestnut Street, Kulpmont, PA 17834. You must print out and include the mail order form from checkout.
Coupons & Gift Certificates Coupons and gift certificates are redeemed at check out when entering billing information.
NOTIFICATION: A copy of the final invoice, indicating total charges and any backordered items, will be sent with order, when shipped. Notification of the shipping date, delivery address, and tracking number will be sent via e-mail.
TERMS & CONDITIONS OF SALE: All orders must be paid in full prior to shipping. Payment in US funds may be made with Visa, MasterCard, cashier's check, money order, or personal check. If paying by personal check, order will be shipped after payment is received and has cleared the bank ( usually 7 business days ) Returned checks will be subject to $30.00 bank fee.
All products are sold without warranty of any kind. Purchasers will, by their own evaluation, determine suitability of these products for their specific use. We assume no liability for damage and/ or injury resulting from the use of products supplied by Deena's Ceramics. In no event will we be held liable for indirect or consequential damages resulting from loss of use or profits arising of or in connection with the use and/ or suitability of products.
SHIPPING: Shipping and packaging charges are added to the order total and are based on weight and distance shipped. All orders are shipped via carrier; you have your choice of carrier delivery options upon checkout. For faster delivery, orders may be shipped Next Day Air, 2nd Day, or 3-Day Select via FedEx. These options will not decrease order processing time, but offer expedited delivery once the order has left our warehouse. If standard (ground) shipping is selected the purchaser is responsible for any fees associated with the return of any package for incorrect information submitted at check out.
SHIPPING DAMAGES: We will handle all claims with the carrier. You must notify us of any damage to your order within three days after delivery. Any delay in notifying our company may result in your claim being denied. If your order has been damaged during shipping you must retain the box, all shipping materials and items as you received them. A representative may be in contact with you within seven working days of the claim date.
ORDER PROCESSING: Please allow one to three weeks for delivery, subject to stock in inventory. Orders are normally processed within three business days. If a item is temporarily out of stock it will be placed on backorder and shipped as soon as available unless otherwise requested. Credit card orders will not be charged for back ordered items until ready to ship. Large quantities of a single item will require a much longer time to fill. Please email for an approximate delivery time for any quantities above ten for a single item.
RETURNS: If an item is returned because of defect or error on our part, the item will be replaced or credited without incurring the restocking fee. Any other returns will be subject to a 20% restocking fee, and must be returned undamaged and unaltered within 20 days of shipment. You must e-mail customer support and receive a return merchandise # before returning any items for refund.
PRICE CHANGES: Prices are subject to change without notice. All prices exclude shipping, handling and sales taxes for Pennsylvania residents.
WHOLESALE ACCOUNTS: All applications for wholesale accounts will be researched to verify business listed on application. Deena's Ceramics reserves the right to approve or disapprove accounts for any reason. Your wholesale discount may not be used in conjunction with any other sale or offer. It applies to unfinished bisque-ware only and is not valid on paints, brushes, electrical or other accessories. Your order total will be adjusted to reflect the non-discounted price on these items.
In order to qualify for an account with our company you must:
Have a business registered within the state in which it resides
Provide a copy of your tax exempt certificate
*You must purchase a minimum of $500.00 per year of merchandise to keep your account active and receive your discount.
*Each account is evaluated on a yearly basis, if an account fails to meet the minimum purchases per year the account will be deactivated and discounts will no longer apply.
Because of limitations with our shopping cart the discount will not be shown at check out. You will receive an invoice with the adjusted amounts within 24 hours after placing your order. If paying by mail order please do not send payment until you receive the adjusted invoice!